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troubleshooting AFT8 turnkey workspaces checking the workspaces and settings were installed to NinjaTrader 8

ATS Tom
Updated
  1. Note the installation path of your NinjaTrader 8 within your Documents folder — make sure this is the correct path in case you have moved the location or OneDrive has redirected it. For example: NinjaTrader Path: C:\Users\Trader\Documents\NinjaTrader 8
  2. NinjaTrader Installation Path
  3. Look inside the Workspaces folder and note what files, if any, are there. Workspaces Folder
  4. Log in to the ATS Universal Account Downloads web page: https://account.algotradingsystems.net/Secure/Downloads
  5. ATS Universal Account Downloads Page
  6. Download the desired workspace installer.
  7. Run the workspace installer:
    1. Get past any Windows warning and click "Run Anyway". Windows Warning
    2. Read what it will do during the installation process. Installation Process
    3. Note the installation path – is this where NinjaTrader is installed? Installation Path
    4. Set the path correctly if required to match NinjaTrader’s path. Set Installation Path
  8. After installation, view the deployed files using Windows Explorer. Deployed Files
  9. Restart NinjaTrader 8 if the new workspaces do not yet appear in the NT8 Control Center Workspaces menu.

Still seeing errors or issues?

  • Redo the installation and take a series of screenshots.
  • Note and provide exact details to replicate and understand the issue.
  • Verify and provide:
    • The location of the NinjaTrader 8 installation folders.
    • The installer’s installation path.
  • Are the folders different or the same?
    • Using Windows Explorer, browse to the NinjaTrader 8/Workspaces folder and take a screenshot of its contents.
    • Using Windows Explorer, browse to the installer’s workspace folder path and take a screenshot of its contents.
  • Antivirus / File Replication / OneDrive Issues
    • Has the location of NinjaTrader 8 been changed since the first installation?
      • If so, all installers will need to be re-run with the new location.
    • Are any antivirus or file replication services (e.g., Dropbox, Google Drive, OneDrive) interfering with or modifying the files in the NinjaTrader folder?
      • If so, move it out of OneDrive or disable it. Contact NinjaTrader support for assistance.
  • Provide full details to the Help Desk – open a support request
    • Screenshots and information details are required.
    • What was the expected outcome?
    • What was the actual outcome?
    • What was missing?
    • What was the NT folder location – where did it put the files?
    • What was the installer folder location – where did it put the files?
    • Help Desk Info
      • What answer did the ATS Help Bot provide, and why was this not able to resolve the issue?
      • What articles did you read or videos did you watch – and which steps are you unable to complete?

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