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AFT8 NinjaTrader 8 charts are frozen or not moving

ATS Tom
Updated

NT8 Charts Loaded but Are Not Moving or Are Frozen

N:B the most frequent reason is the timezone variances and rollovers into a sunday open -but there are other possibles, contract rollover, jammed frozen connections or broken workspaces, out of date platform or af8 versions, datafeed issues, and clock sync, below is the full list:

  1. Licenses: Sync via AFT8 Desktop: Login to AFT Desktop and sync licenses to AFT8, updated files and settings
  2. YourAFT8 pre-requisites are set: AFT8 Quick Start Check List
    1. Windows Timezone and NT8 Timezone set to Central time
    2. Your local PC clock is synced to the correct time
    3. AFT8 pre-requisites and recommended settings
    4. N.B: if the Timezone is changed - download all historical data again for NT8 - use the tools historical download or select a chart or market analzer and then ctrl +shift + R
  3. Is this a sunday open or ad hoc time during the trading session?   was this a timezone daylight saving hours rollover?
  4. Restart NT8 to make sure a datafeed disconnect reconnect has not failed or an internal jam freeze, very rare but has been seen on occasion. a restart is best solution - control center log may have message for reconnect.
  5. Check all instruments are rolled to the current contract:
    1. Check via: Control Center > Tools > Database Management
    2. Rollover and save any changes to the workspace
  6. Chck latest Version of AFT8 is installed - how was this installed has onedrive or another item prevented install of the latest version - AFT8 Updates installation
  7. Check latest version of NT8 installed  - if needed close and update the version- and Restart NT8.
  8. Connect to a data feed:
    1. Is it green connected?
    2. Any errors in the Control Center log window?
    3. Test the data feed is working with basic charting:
      1. Open a 3-day lookback 30-minute chart, daily chart, and a range 20.
      2. Is there data loaded and moving?
      3. If not, please contact the broker or data feed provider.
  9. If data test worked, please open a turnkey workspace lite such as "Trend Scalper" or "Session Breakout":
    1. If not moving, please check for errors in the Control Center log and AFT8 Error logs
    2. Any Error Logs and Messages: how to look for error logs in aft8 and nt8
  10. Workspaces Turnkey or Custom:
    1. If not a turnkey, the workspace could be corrupt and will need rebuilding.
    2. If turnkey, a re-install of workspaces should fix it, but you may need to rollover contracts.

Unable to resolve contact help Desk

Please provide the following information  for diagnosis to send to the help desk

  1. What day of week and time of day in Central Time?
  2. Version of NinjaTrader 8
  3. Windows Timezone Info + NT8 Settings Timezone Info
  4. Recent AFT8 Logs and Traces
  5. Screenshot of the issue

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