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how to look for error logs in aft8 and nt8

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  1. Check the NT8 Control Center Logs tab, scroll down, and look for warnings and errors!
NT8 Control Center Logs

2) Look in the NT8 Documents/NinjaTrader 8/trace folder for files like: AFT8.Error.20230710.txt

AFT8 Error Log

Note about logs/traces for ATS/AFT8: These logs/traces are specific to AFT8 and also the actual OS level application event logs, plus the usual NT error logs/traces. We would also ask for these too. 
 
Any Errors send to help desk - copy and paste the latest error into ticket so the ATS Bot can read for quickest solution  and attach the other error files.
 
AFT8 Traces
These are also very useful ast they contain information whihc can be used to debug etc -send the most recent one in.


NT8 Crashes For Unhandled Exceptions with no error report in the NT logs/Errors: For the logs, we need the AFT8 specific logs and OS Event Viewer logs. These allow us to debug and pinpoint dependencies in the case of unhandled exceptions invisible in the view of NT, etc. The AFT8 view separates out in ready format for diagnosis. But also, in the event of unhandled exceptions not logged in NT, the view delves deeper into the actual OS app events, etc., which would log and provide the missing details of an unhandled exception, including app modules and dependencies. So that's what can be used to resolve, in the absence of any error logging in the NT logs. This is the only alternative and only way to debug it, etc. We can then pinpoint the issue and fix it if it's this side of the fence, etc.
Windows Event Viewer
Windows Event Viewer
Also, you can check Windows Event Viewer. Search for "Event Viewer" in the start/search. TIP: This is especially useful for when the other logs/traces don't show any error and causes such as Unhandled Exception and crash.

Report to the Help Desk

  • Tip! Make sure the latest version of NinjaTrader and AFT8 is installed!
  • Check the error logs to confirm whether a settings issue is the cause. Send any errors to the support help desk if required to resolve:Error Logs

Information Helpful for Support Requests

  1. Have you implemented the AFT8 Settings Checklist?
  2. Which workspace installer did you use (1, 2, 3, 4, 5)?
  3. Which workspace did you open (please provide the name)?
  4. Has it worked before and now it does not?
  5. Data Feed and connection delayed or realtime
  6. Please include a screenshot of your NT8 system:
    1. The Market Analyzer with the running algos visible.
    2. The workspace list from the Control Center.
    3. Check the windows list - hover over the NT8 icon in the taskbar.
  7. Open the traces/logs folder as above to attach the files and if possible the windows event eviewer log any errors related to Ninjatrader 8 or AFT8
  8. Any Errors if possible copy and paste the latest error into ticket so the ATS Bot can read for quickest solution.
  9. It is also possible to search for the errors in the help desk - or send the raw error as a support ticket or ask the ATS Help Bot - https://algotradingsystems.net/Help
  10. Send this information to the Support Desk to help us resolve your request quickly. > https://algotradingsystems.zendesk.com/hc/en-us/requests/new

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