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Get Started with Support

ATS Sales
Updated

Due to operational excellence of quality and not quantity ATS has to enforce a tenable system for support all traders are requested to follow the support system below:

Qualifying for Support

Support Levels

  • Free trials/VIP - Access all groups + interactive support
    • 8.00AM to 12.00 Mon to Fri
  • Free users - discord group read-only self-assisted support + help desk
    • get setup install troubleshooting

Click here: Get Started Trading 100% FREE

Support Channels

TIP: In all cases for all traders freemium, premium, or ultimate search the help desk and ask in the discord group before submitting a support request. 

Tech support requests

  1. Your issue must be resolved and understood via the help desk if email cannot suffice, or discord group other channels can be considered where it is not possible to resolve - this may include
    1. provision of a help desk article
    2. discord post in which you will need to reply and converse
    3. skype or in the very rare case remote assistance

Remote assistance

  1. We do not accept requests to jump on my pc do a remote support session - due to the limitation of time & resources - unless it's the direct cause of an update or install.

Scope of Support

  1. Hybrid Trading Modes AFT + AWT combo
  2. Scope of Support Turnkey Workspaces
    1. Session Breakout  - generally supported
    2. Trend Scalper - no general support - only Aimed at advanced traders who must know what this is or don't use it - supplied by request to traders who are well versed and require this setup - no support

Self Assisted Support

  1. Fully auto Algo Trading and testing
  2. Replay and backtesting
  3. development build your own
  4. System configure your own
  5. Traders can self-assist and experiment under their own steam and ask for required for missing info or gaps which will be provided if it's useful for all traders

Out of scope of support

  • NOTE: ATS does not support NinjaTrader, Windows, AV, or Browsers!
  • Use support from the relevant vendor for each product, windows, NinjaTrader, google, and antivirus they have dedicated support teams and help desks waiting to assist you.

Pre-Requisites for Support

  1. You must have a working copy of Windows and a working copy of NinjaTrader
  2. If either is not functioning this must be resolved by a Windows technician or NT Support 
  3. When Windows/NinjaTrader is correctly working AFT8 and ATS desktop apps can be installed.
  4. If there are issues with the installation and or questions we will want to articulate details to diagnose
  5. Save time  being asked and provide the section of the manual and the step in which you have issues:
    1. error logs, trace files
    2. screenshots
    3. detailed section information

Support for Free, Premium & Ultimate Traders

Training & Education via Discord Group

Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime

2 Trading Groups using Hybrid Trading Systems for support and education plus 1 VIP member Trading Group! twice the power. Focus on support or focus on Trading technicals and information to assist your trading decisions. You don't need gurus or trading influencers and become dependent on some presenter or expert coach, you don't need to listen to claims, you can attend for free and chat with traders in the group, dedicated committed traders succeed, starting out with baseline ready to trade turnkey workspaces and systems and collaborate with each other in the trading group live trading chat and VIP mastery sections, many traders start from zero to hero and get funded using the turnkey systems.

  1. ATS Trading Group FREE
  2. ATS Trading Group VIP

Click here: Join ATS Trading Group 100% FREE

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