Due to operational excellence of quality and not quantity ATS has to enforce a tenable system for support all traders are requested to follow the support system below:
Qualifying for Support
Support Levels
- Free trials/VIP - Access all groups + interactive support
- 8.00AM to 12.00 Mon to Fri
- Free users - discord group read-only self-assisted support + help desk
- get setup install troubleshooting
Click here: Get Started Trading 100% FREE
Support Channels
TIP: In all cases for all traders freemium, premium, or ultimate search the help desk and ask in the discord group before submitting a support request.
- https://algotradingsystems.net/help
- Submit a support request via web
- ATS Help Desk Articles Online Guides
- ATS Discord Trading Group
- Getting Started with discord group support and forums
Tech support requests
- Your issue must be resolved and understood via the help desk if email cannot suffice, or discord group other channels can be considered where it is not possible to resolve - this may include
- provision of a help desk article
- discord post in which you will need to reply and converse
- skype or in the very rare case remote assistance
Remote assistance
- We do not accept requests to jump on my pc do a remote support session - due to the limitation of time & resources - unless it's the direct cause of an update or install.
Scope of Support
- Hybrid Trading Modes AFT + AWT combo
- Scope of Support Turnkey Workspaces
- Session Breakout - generally supported
- Trend Scalper - no general support - only Aimed at advanced traders who must know what this is or don't use it - supplied by request to traders who are well versed and require this setup - no support
Self Assisted Support
- Fully auto Algo Trading and testing
- Replay and backtesting
- development build your own
- System configure your own
- Traders can self-assist and experiment under their own steam and ask for required for missing info or gaps which will be provided if it's useful for all traders
Out of scope of support
- NOTE: ATS does not support NinjaTrader, Windows, AV, or Browsers!
- Use support from the relevant vendor for each product, windows, NinjaTrader, google, and antivirus they have dedicated support teams and help desks waiting to assist you.
Pre-Requisites for Support
- You must have a working copy of Windows and a working copy of NinjaTrader
- If either is not functioning this must be resolved by a Windows technician or NT Support
- When Windows/NinjaTrader is correctly working AFT8 and ATS desktop apps can be installed.
- If there are issues with the installation and or questions we will want to articulate details to diagnose
- Save time being asked and provide the section of the manual and the step in which you have issues:
- error logs, trace files
- screenshots
- detailed section information
Support for Free, Premium & Ultimate Traders
- Live support hours are from 06.00 to 12.00CT Mon to Fri
- Please search the AFT help guides or ATS Support forums in the discord group before sending a ticket
- Submit a new Support ticket for each new issue/question with a subject related to the question or issue
- Login to the help desk to see all your tickets and support responses
- Add support@algotradingsystems.zendesk.com to your safelist to avoid spam or junk mail issues.
- View the Support model for free and premium users
-
NinjaTrader Platform, brokerage, and data feed support:
- contact support@ninjatrader.com
- web www.ninjatrader.com
Training & Education via Discord Group
Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime
2 Trading Groups using Hybrid Trading Systems for support and education plus 1 VIP member Trading Group! twice the power. Focus on support or focus on Trading technicals and information to assist your trading decisions. You don't need gurus or trading influencers and become dependent on some presenter or expert coach, you don't need to listen to claims, you can attend for free and chat with traders in the group, dedicated committed traders succeed, starting out with baseline ready to trade turnkey workspaces and systems and collaborate with each other in the trading group live trading chat and VIP mastery sections, many traders start from zero to hero and get funded using the turnkey systems.
- ATS Trading Group FREE
- ATS Trading Group VIP
Click here: Join ATS Trading Group 100% FREE
Get More Help & Educational Resources
Can't find a solution? Explore our Help Center for videos, blogs, and support requests or talk to an expert on a free 1 to 1 discovery call!
- Search the help guides: Help Guides
- Visit the Help Center: Help Center
- Submit a Support Request: Support Request
-
Join Discord for Live Interactive Support:
Discord Trading Group
Support available Monday to Friday, 06:00 AM to 12:00 PM CT.
Talk to an Expert 100% Free!
Get Started Trading 100% FREE!
Get started trading futures 100% FREE on simulation or demo futures trading, no credit cards or billing required!
Enjoy a 30-day full free trial!
Futures Trading Servers
ATS uses & recommends quant VPS Servers!:
Hybrid Automated Trading Futures
Hybrid automated trading was first pioneered by professional institutional developer and real deal trader Tom Leeson of MicroTrends Ltd in 2006 with the NinjaTrader platform. Get yours from the source!
Prop Firm Get Funded Trading
ATS uses & recommends APEX Trader Funding:
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