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AFT Technical Support Model and Trader Education

Thomas Leeson
Updated

Technical Support and Trader Education & Training

  1. Technical support is provided via blog, video, trade room articles, and help desk guidance. Self-assisted and assisted support for paying members is provided.
  2. Trader education and training are provided via blog, video, help guides, and in the trading group live trading mentoring from 9:15 AM EST to 11:30 AM EST, Monday to Friday. Free and paid trader education is available.

Please read the following sections below for details on technical support and trader education:

AFT Technical Support Model

  • Support focus on the turnkey workspaces, primarily on session breakout and trade management settings, etc.
    • Blog, video, trade room articles, and help guides are available to all.
    • Any missing articles will be added or assistance will be provided to find them.
  • Free users are allowed to use the software for free forever on simulation and use the turnkey workspaces provided. Email support is limited to troubleshooting for installation and usage.
  • For paying premium members, you are provided:
    • Priority support via email and, where required, Skype or TeamViewer remote assistance.
    • Assistance with questions on customizing the settings to match your trade plan requirements, such as position size, risk, stops, trail stops, targets, and so on.
  • All users, free and premium, are welcome to the Online Trading Community Trading Group, where you will also have support and member collaboration, education resources, as well as live market trading systems, trade signals, news, and fundamentals. Simply visit us here at our ATS/AFT Discord Group.
    • All traders, free and paid, are referred to the help guides as the initial go-to for answers and samples.
    • In the case of paid members, assistance for setup to their trade plan rules for stop, trail, targets, etc., can be provided if the help guide examples need more detail.
  • What we don't provide due to the support overhead would be financially untenable and prevent us from doing our primary activity, trading:
    • We do not provide Q&As about every feature, component, and formula - TURNKEY - this is more of a grab the wheel, use the pedals and gears, and drive... you don't need to know the nuts and bolts under the hood to drive and win the race.
    • We don't provide a financial systems engineering lesson or support in algorithmic trading development.
    • No support or training provision for traders who want to go "off-piste" exploring and experimenting and need assistance or support for their quest.
      • Traders who want to explore are welcome to do that under their own steam, dig around the help guides and other turnkey sample workspaces, and collaborate in the trading group.
  • How much do you need to know?

    • ATF provides turnkey workspaces and support on their usage - a trader need only learn how to use the controls and does not need to know the atomic details of the system to trade.

  • Paid Member Trader backup team to assist trading setups
    • Like a race car driver does not need to know the details, only how to use the wheel and pedal, and have assistance with the setup for their style from the pit crew.
    • So the support team, where needed, can act like the pit crew for paid members to get assistance with their trade plan setup, such as risk, stops, trail stops, and so on, initially by the help guide sample and more if required by modifying the turnkey workspaces and saving a version specific to the trader.

Trader Education & Training 1 to 1 Assistance and Coaching Session

If you are struggling with the self-assisted support model, that's fine. We offer premium packages.
For example, if you want live 1 to 1 assistance as a free user NT& Setup, then we offer these packages:

  • Trader education only focuses on the turnkey workspaces and methods used in the room.
  • Free live trading mentoring from 9:15 AM EST to 11:30 AM EST, Monday to Friday.
  • Additional 1 to 1 Trader Education Coaching packages are available.
  • Lifetime Packages come with mastery trader education and training.

Trader Education Products & Services

Free Trading Tools and Trade Coaching for the New York Session Open Indices Futures Trading

CORE Info Related Links

For more guidance, tips, tricks, and videos please connect to AFT

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