what questions does ATS not provide answers for? – Algo Trading Systems Help Center

ATS Support Policy and Expectations

Quality not quantity — our system model filters out 80% of traders at the signup process. This 80% typically want something for nothing, have unrealistic expectations about trading, or want hand-holding, resulting in high support overhead. These traders are not willing or able to get started under their own steam. We throw the rope; a trader must grab it and pull themselves aboard - and be warned its a marathon not a walk in the park!

Examples of Questions We Will Not Answer
Questions that are readily answered by our website, blog, videos, or help guides (e.g., pricing, video availability, social media links, whether we offer a specific type of system) indicate a lack of basic research or motivation to self-research. These inquiries fall under “spoon-feeding,” which we do not provide. Traders who require assistance with such basics are guaranteed to fail with our systems. Our answer to these questions will simply outline the support model, where to begin, and provide the link for self-assessment on suitability for ATS based on our prerequisites: https://algotradingsystems.net/GetStarted
Begin with Self-Service
All traders—new and existing—must start by consulting the wealth of information we have made available:
- Help Guide
- Website and blog articles
- Videos and tutorials
- Discord community and discussion forums
- “Zero to Hero” training and education resources
If your question is already answered in these resources, for the first time - we will simply direct you to consult the support materials -after this we may block repeat high overhead users from the help desk, we will not waste our time and encourage it . Traders who need help learning how to watch a video or read an article are guaranteed to fail and are not a good fit for our trading community.
No Hand-Holding or Spoon-Feeding
ATS is committed to enabling independent, motivated traders. We do not provide step-by-step, “hand-holding” assistance. If you need additional clarification after using our existing resources, you are welcome to:
- Post a new comment or question in the Discord community
- Submit a support request via our help desk
However, please ensure you have thoroughly researched your question beforehand.
Our Ideal Trader Community
We value low-maintenance, self-reliant traders who take the initiative to learn and find answers on their own. If you discover genuine gaps in our documentation or areas needing further clarification, we encourage you to bring those to our attention. Constructive feedback helps us improve our resources for everyone.

By following this policy, traders can make the most of our educational materials and resources, ensuring that when a question truly requires direct support, it can be handled both efficiently and effectively.