My Anti-virus software won't allow download installation or has a warning message, is it ok to install?
Official Answer: The AV is overzealous and misguiding, so the question is a non-sequitur and the course of action is down to you to decide whether to install desktop software or not, you can simply use the web versions if preferred- please see below for guidance and more info:
ATS Support for AV issues blocking downloads
ATS does not support AV usage guidance in the help desk or forum, this is purely down to the end user trust and due to the AV in use - to continue to disable the AV or report a false positive, trust the installers.
ATS uses the best Code Signing Certs and Top End Security
ATS spends exorbitant money each year to protect all desktop code with the top security available; Sha256 DigiCert Code Signing Certificates, Azure Cloud, and Amazon s3- so we have done our bit and do not need to spend any more time or money on it - we are rated safe by the top AV in the industry.
These are your choices:
- Trust - Disable your AV and trust the installer/s
- Do not Trust - Do not install - consider web only
Trust is a 2-way thing
- We trust you will not try to reverse engineer steal or plagiarize our code
- We also trust the NYC legal forum and make sure our IP is safe and our customers too
Our Downloads are Digitally Signed 100% Safe & Secure
FALSE ANTIVIRUS MESSAGES? – DISABLE THE AV, REPORT A FALSE POSITIVE!
- Please note AFT downloads are code-signed installers and the binaries inside are code-signed and protected and securely stored on s3 Amazon it is 100% Secure, tested, and safe.
- We cater to the main AV software brands such as Norton and Symantec with the best digital Digicert signing technology available.
- There are 100s of low-quality AV software with sometimes incorrect messages, we can not waste time and support free users/traders with non-mainstream AV messages preventing downloading or installing issues due to false positives.
- Solution: For any overzealous AntiVirus message blocking AFT, disable or approve AFT and report a false positive with your AV software.
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Trust it or do not install it, that's up to you, to click or not to click... that's your choice.
- NOTE: Download from us directly never download software from any other 3rd party!
NOTE: You can check the certificates on all downloads
Get More Help & Educational Resources
Can't find a solution? Explore our Help Center for videos, blogs, and support requests or talk to an expert on a free 1 to 1 discovery call!
- Search the help guides: Help Guides
- Visit the Help Center: Help Center
- Submit a Support Request: Support Request
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