NT8 Charts Loaded but Are Not Moving or Are Frozen
- Check all instruments are rolled to the current contract:
- Check via: Control Center > Tools > Database Management
- Rollover and save any changes to the workspace
- Close the workspace
- Restart NT8
- Make sure no charts are open - close workspace.
- Connect to a data feed:
- Is it green connected?
- Any errors in the Control Center log window?
- Test the data feed is working with basic charting:
- Open a 3-day lookback 30-minute chart, daily chart, and a range 20
- Is there data loaded and moving?
- If not, please contact the broker or data feed provider
- If data test worked, please open a turnkey workspace lite such as "Trend Scalper" or "Session Breakout Lite":
- If not moving, please check for errors in the Control Center log
- Workspaces Turnkey or Custom:
- If not a turnkey, the workspace could be corrupt and will need rebuilding
- If turnkey, a re-install of workspaces should fix it, but you may need to rollover contracts
- If none of that fixed it, please contact support with details of what step is not working, etc., so we can inspect PC remotely.
- Support can be obtained via the trading group and email: